Privacy Policy

This Privacy Policy explains how Radha Krrishna Oil Mills ("RKOM", "we", "us") collects, uses, shares and protects your personal information when you use our website and place orders. We are committed to handling your data responsibly and in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information we collect

• Account details — your name, email address and phone number when you sign up or sign in.
• Order & delivery details — shipping address, contact number and the items you order.
• Payment information — processed securely by Razorpay. We receive confirmation of payment status but do not store your full card, UPI or bank account numbers.
• Usage data — basic analytics such as pages viewed and product interest, used to improve the site.
• Communications — messages, reviews and enquiries you send us.

2. How we use your information

• To process, confirm, deliver and support your orders.
• To create and manage your account.
• To contact you about your order, including delivery and payment confirmation.
• To respond to enquiries and provide customer support.
• To improve our products, website and service.
• To meet legal, tax and food-safety record-keeping obligations.

3. Legal basis

We process your data to perform our contract with you (fulfilling orders), with your consent (where required), and to comply with legal obligations and our legitimate business interests.

4. Sharing your information

We do not sell your personal data. We share it only with:

• Payment gateway (Razorpay) to process payments securely.
• Delivery and logistics partners to fulfil your order.
• Service providers such as hosting and analytics, under confidentiality obligations.
• Authorities where required by law or to protect our rights.

5. Cookies & local storage

We use browser storage to keep your cart, saved addresses and sign-in session working. These are essential to the shopping experience. You can clear them in your browser at any time, though some features may stop working.

6. Data retention

We keep your information for as long as your account is active and as long as needed to fulfil orders and meet legal, accounting and tax requirements, after which it is deleted or anonymised.

7. Security

We use reasonable technical and organisational measures to protect your data, including secure payment processing and access controls. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may withdraw consent for optional processing. To exercise these rights, contact us using the details below.

9. Children

Our site is intended for users aged 18 and over. We do not knowingly collect data from children.

10. Changes to this policy

We may update this policy from time to time. The current version with the "Last updated" date above applies.

11. Grievance & contact